Give us a call: 519-253-1000

Frequently Asked Questions

General

What are your office hours?

Our main office is open 9am to 5pm, Monday to Friday. Items for shredding can be dropped off until 4:30pm (Premium Self-Storage tenants have access 24 hours a day, 7 days a week.)

Do you have an after-hour’s emergency line where we can talk to a live person?

Anytime you call the main office number – 519-253-1000 – after hours, you will find instructions on how to contact a live person in the event of an emergency. If your call is not an emergency call, leave a message and we’ll get back to you on the next business day.

How can we pay for your services?

Debit, Credit, Cash, or Cheque

Are you bonded?

No, bonding no longer exists. We have errors and omissions insurance.

I need help as I am not sure what I need?

We offer free needs assessments – call or email us to set up an appointment.

What are your certifications?

We are members of *NAID and PRISM and have internal and external advisors who oversee and ensure that we maintain level of security.

Premium Self- Storage

A lot of storage facilities say they're temperature controlled but are only heated in the winter. Is your facility truly temperature controlled?

Our facility is heated in the winter and air-conditioned in the summer via a unique air filtering system. Humidity and temperature levels are monitored daily.

Is your storage facility secure?

We are equipped with a layer of security from cameras to commercial grade padlocks so that you can be sure that whatever you store will be stored securely.

What if it's raining outside? Do you have a covered area for unloading?

We have a loading bay where tenants can pull their cars or moving van into the privacy of the loading dock and shut the outside door to hold off the weather and prying eyes.

What about bugs and rodents? Do you have a plan in place to keep them at bay?

We have a regular maintenance schedule for pest control. However, we strive to keep our units dry as it is the humidity, which allows bugs to breed in damp cardboard as they might at other storage facilities that are not dehumidified.

How much are your units?

Our units are $140 +HST for a 10 X 10 and $200 +HST for a 10 X 20.

How long are the contracts?

Your tenancy with us can last as long or as short as you’d like but we ask for a minimum of 5 days’ notice before your departure.

Do you have movers?

No, unfortunately we do not.

When do I have access to my unit?

All tenants have 24/7 access to their units.

How high are the unit ceilings?

They are all 14ft high.

Do you keep a copy of the key to the lock for my storage unit?

No. First Stop Services will never keep a key to anyone’s storage unit or enter someone’s unit without permission. While renting with us, it is YOUR unit and therefore First Stop Services is not responsible for the belongings kept inside.

What happens if I lose my keys?

First Stop Services can have the lock removed for a fee of $75.00 or you can hire your own locksmith.

Shredding

Is there a fee for dropping off boxes of documents to be shred?

Beyond the fee to shred, there are no additional costs to shredding.

Is there a fee if I want you to pick up my boxes of documents at my home or office?

Yes, it is dependant upon size and location of the pick up.

Can I drop off my stuff to be shred anytime?

If you would like to watch your boxes being shred we ask that you make an appointment, but if you are just dropping them off, you can come anytime between 9am and 4:30pm.

What containers can I bring my papers in?

We accept any container and then we will calculate size and dimensions back to a banker box.

Are there a minimum number of boxes that I can bring in to be shred?

Bring as much or as little as you like and we’ll shred them for you – and we promise to give you a quote upfront – no surprises!

Can we watch our documents being shred?

Yes. We do ask that you stand a safe distance from the shredder but you will be able to see the entire process. Please call ahead if this interests you so we can ensure not to disappoint. It costs $25 for 15 minutes of shredding viewing.

Do you provide Certificates of Destruction?

Yes we do. Just let us know before we begin the shredding process as there is a small additional fee for this document.

How much does a Certificate of Destruction cost?

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A Certificate of Destruction costs $15.00 +HST.

Can you shred items other than paper?

Yes. We can shred credit cards, CDs, cassettes and X-rays as long as they are separated from the paper.

Do we have to take out staples etc.?

Staples and small paper clips are fine. If you’d like us to remove binder covers, larger clips or other items which should be shred separately, we charge a small additional fee.

Do you shred VHS tapes, sim cards or computer hard drives?

Yes, we shred VHS tapes and sim cards but we do not shred computer hard drives. Give us a call and we can give you a price for shredding anything that contains personal information or contact lists.

What happens to the paper after it is shred?

After your documents are shred, they are compacted into a secured, locked, steel bin, picked up and taken to a recycling centre where they are mulched and then recycled.

Are the paper shreds legible?

All of the shredded material is housed in our secure warehouse where only employees with proper screening and clearance may enter. Once the material leaves our warehouse, it is bleached and recycled. It is impossible to piece your documents back together because they are mixed in with dozens of other documents.

What security level of shredding do you provide?

We offer two different security levels for shredding – both are very safe. We offer Bulk Strip Cut 5/8” and Cross Cut Type III A (RCMP Security Level 3) shredding options.

Why two levels? I want the safest (consumer).

Both levels are safe but specific industries (i.e Government) require certain security levels due to their regulations. Clients can choose to shred at either level, but both are secure.

Shredding – on Pick up

Do I pay you?

You can choose to pay us (the driver) with a cheque or you can call the main office and pay with credit card over the phone.

How do I know how much it will be?

We charge $10.00 with tax per banker box. On your estimate we put the number of boxes you quoted before our arrival. Before signing off, we adjust the number to the exact number we take. If we picked up more or less than expected, it will be $10.00 x the final amount on the estimate. Pricing could vary depending on the amount of boxes.

Is your truck safe?

Yes, the truck is padlocked whenever it is unattended and only employees with proper screening and clearance are allowed inside the truck.

Can you come back next week?

Yes, if you call our main office they can schedule another pick up.

Why don’t you shred on-site?

We pride ourselves in being green and as we all know idling is horrible for the environment. We have adopted a secure process using our trucks and drivers, per industry standards, who will pick up your shredding onsite and will transport it back to our facility for destruction within 48 hours, unless otherwise specified.

Why does the cardboard have to be separate?

Cardboard and paper are recycled separately and therefore they must be shred separately.

I wish to see my docs being shred but don’t want to come to your facility. Is this possible?

We can provide you with a video of your files being destroyed for a fee of $100.00.

Document Management

How do I know if document management is right for me?

Give us a call – we have many options for you!

What if I need a file at 7pm at night?

Clients can call our emergency line if they require a file during afterhours. There is a fee that is negotiated within the document management contract.

Can I come and pull files on my own?

No, we pride ourselves on being a secure facility, for this reason only employees are permitted to enter our document storage facility. If you wish to request a file and come pick it up at our office instead of having it delivered, this is another option.

How long is it before I receive my files once I have requested them?

We can deliver them as requested per our pricing within each contract, but typically files will arrive the next day, if the order is placed before 3:00pm.